Risk disclosure

1. Regulatory status

Vaulted is a product being built by Phoenix-Atlas Technologies Ltd, a company registered in England and Wales (Company No. 17432346).

Vaulted is not currently authorized by the Financial Conduct Authority (“FCA”). None of the services described on this website — cross-border money remittance, cryptoasset custody, cryptoasset exchange, or fiat on-ramp / off-ramp — are being offered to customers at this time.

Vaulted intends to seek authorization under one or more of:

• The Payment Services Regulations 2017 (for cross-border remittance)
• The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (“MLR 2017”) for cryptoasset business registration
• The FCA Financial Promotions Regime (as it applies to cryptoassets, October 2023 rules)

Until authorization is granted, Vaulted operates in waitlist / preview mode. Any “send” or transfer functionality visible in the preview app is for demonstration purposes only and does not settle real value to a recipient.

2. What Vaulted is not

• Vaulted is not a bank. Funds deposited via the preview app are not client money and are not currently safeguarded under the Payment Services Regulations.
• Vaulted is not covered by the Financial Services Compensation Scheme (FSCS).
• Vaulted is not providing investment advice. Nothing on this site is a recommendation to buy, sell, or hold any cryptoasset.
• Nothing on this website constitutes an offer to enter into a regulated activity in the United Kingdom.

3. Cryptoasset risks

Cryptoassets (including Bitcoin, Ether, USDC, Solana, Stellar Lumens, and XRP) are high-risk, speculative assets. If you choose to use the preview app with real cryptoassets you should understand that:

• Their value can go up and down rapidly, and can go to zero.
• They are largely unregulated in the UK. Compensation schemes such as FSCS and the Financial Ombudsman Service typically do not apply.
• Once a transaction has been broadcast to a public blockchain, it is irreversible. Vaulted cannot recall or refund on-chain transactions.
• Self-custody means you — not Vaulted — are solely responsible for your recovery phrase. If you lose it, your funds are lost permanently. There is no password reset for on-chain assets.
• Vaulted’s preview app currently runs Ethereum-side flows on the Sepolia testnet, which uses tokens that have no monetary value.

4. Cross-border remittance

The remittance flows visible on the marketing site (Kenya, Nigeria, India, Philippines, Senegal, Côte d’Ivoire, Ghana, Mexico) are planned corridors. Amounts and fees shown are illustrative examples, not live quotes, and do not represent an offer to execute a transfer.

Live remittance services will only be enabled once:

1. Applicable UK regulatory authorization is in place;
2. Third-party off-ramp partners (M-Pesa aggregators, mobile-money processors, local bank rails) are integrated and have completed their own KYB approval; and
3. Users have completed KYC / identity verification under our accepted programme.

5. The preview app

Vaulted’s preview app at app.phoenix-atlas.com is provided for demonstration and testing only. Do not deposit funds you cannot afford to lose. Any Stripe test-mode charges, ETH broadcasts on Sepolia, or mobile-money simulations you see are engineering test artefacts, not customer-facing services.

Vaulted may — without prior notice — reset test data, take the preview app offline, or change functionality at any time while in build.

6. Data protection

Phoenix-Atlas Technologies Ltd complies with the UK GDPR and the Data Protection Act 2018. See our privacy policy for detail on data collection, retention, and your rights (including access, rectification, erasure, and objection).

7. Complaints

If you have a concern or complaint about Vaulted, please contact us at support@phoenix-atlas.com. We will acknowledge your complaint within 5 working days and aim to respond substantively within 20 working days.

Because Vaulted is not currently FCA-authorized, the Financial Ombudsman Service is not available for disputes at this time. This will change once authorization is in place.

8. Changes to this disclosure

We will update this disclosure as Vaulted’s regulatory status changes. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated to users on the waitlist by email.